Shipping policy

Shipping Policy

Last updated: 8 November 2026

1. Where we deliver

We ship across India to most serviceable PIN codes. If your PIN code is not serviceable, checkout will tell you, or we will contact you and refund you in full.

2. Dispatch time

Orders are packed and dispatched within 1–2 working days of confirmation. Orders placed on Sundays or public holidays are dispatched on the next working day.

3. Delivery time

• Delhi NCR: usually 2–4 working days after dispatch.
• Rest of India, including remote areas: up to 10 working days after dispatch.

These are estimates. Courier delays, weather and local restrictions can sometimes add time.

4. Delivery charges

Any delivery charge is shown at checkout before you pay. Free-delivery offers, when running, are also shown at checkout.

5. Tracking

Once your order ships, we send the courier name and tracking number by SMS, WhatsApp or email.

6. Packaging

Saffron is packed airtight and protected from light and moisture. Glass jars and bottles are cushioned to prevent breakage.

7. Receiving your order

• Check the outer box before accepting. If it is torn, crushed, wet or looks tampered with, please refuse it or note it with the courier.
• Record an unboxing video if you can. It helps us settle any damage claim quickly.
• Report damaged, missing or wrong items within 48 hours of delivery to hello@growtechorganic.com. See our Return & Refund Policy.

8. Failed delivery

If a delivery fails because the address is wrong or nobody is available after the courier's attempts, the parcel returns to us. We can re-ship it if you pay the extra delivery charge, or refund the product value minus shipping costs. Cash-on-delivery orders refused without a valid reason may lose cash-on-delivery for future orders.

9. Contact

For shipping questions, email hello@growtechorganic.com with your order ID.